RETURNS & REFUNDS

Every product offered by Apex Scientific is supplied exclusively for lawful, in-vitro laboratory research by qualified purchasers who are at least 21 years old.

Products are not intended for human or animal consumption, administration, diagnosis, treatment, clinical use, veterinary use, personal use, or any other bodily application.

Communications that suggest dosing, administration, personal use, therapeutic use, or another prohibited purpose may lead to cancellation, account limitations, refusal of future orders, compliance documentation, and denial of a return or refund where permitted by law.

Because the catalog consists of research materials, all return and refund requests are reviewed under a limited-eligibility policy.

We do not provide trial-use refunds, change-of-mind returns, general satisfaction guarantees, or no-questions-asked refunds. A replacement, refund, partial refund, or store credit may be considered only for the circumstances described below.

Nothing in this policy limits a consumer right that cannot legally be excluded or waived.

Send a cancellation request to info@apexscientifics.com as soon as possible after placing the order.

A cancellation may be approved only while an order remains unprocessed and has not been packed, transferred to fulfillment, allocated for shipment, or shipped. Once fulfillment activity begins, cancellation may no longer be possible.

Apex Scientific may cancel an order before shipment for payment, fraud, inventory, address, compliance, prohibited-use, shipping, or other risk-review concerns.

We may review a request when it concerns:

• A different product was shipped from the product shown on the order confirmation
• An item is missing and the shortage can be confirmed through fulfillment records
• A product or shipping package arrived visibly damaged in transit
• A documented packing, processing, or fulfillment error occurred on our side
• A duplicate charge or billing error is confirmed by the applicable payment processor

Eligibility and the appropriate remedy are determined after review of the order, payment, fulfillment, carrier, product-condition, documentation, account, and compliance records.

Damage, incorrect-item, missing-item, and delivery-related claims must be submitted within 48 hours after the carrier records the shipment as delivered.

Suspected duplicate charges or other billing errors should be reported promptly after discovery.

A late claim may be denied when the delay prevents reliable inspection, carrier investigation, fulfillment review, or compliance verification.

Email info@apexscientifics.com with the following information in your first message whenever possible:

• Order number
• Purchaser name and the email address used for the order
• A concise description of the issue
• Clear photographs of every affected product
• Photographs of the outer packaging and internal packing materials
• A legible photograph of the shipping label
• Photographs showing any damage, leakage, tampering, incorrect item, or evidence of a missing item
• Any carrier notice or delivery-exception record related to the shipment

Additional records or photographs may be requested before a decision is made.

Do not send a product back unless Apex Scientific has issued written return authorization and instructions.

An unauthorized shipment may be refused, disposed of, or deemed ineligible for a refund, replacement, or credit.

When a return is requested, the product must be sent exactly as instructed and within the stated deadline. Failure to follow the authorization terms may end eligibility.

Except where applicable law requires otherwise, the following do not qualify for return, refund, replacement, or store credit:

• Opened or used products
• Products that were altered, tampered with, contaminated, relabeled, repackaged, mishandled, or damaged after delivery
• Products stored contrary to the storage information provided
• Returns sent without authorization or outside the approved instructions
• Orders connected to prohibited-use statements or conduct
• Products ordered by mistake, no longer wanted, or no longer needed
• Claims that a product is unsuitable for a purpose not expressly permitted by our research-use terms
• Carrier transit delays after an order has shipped
• Packages marked delivered but subsequently lost, stolen, misplaced, refused, weather-exposed, or accessed by another person
• Delivery problems caused by an incorrect, incomplete, inaccessible, restricted, or undeliverable address supplied by the purchaser
• Failure to complete a required signature, identification, delivery, payment, account, or compliance check
• Claims associated with fraud, misrepresentation, account misuse, chargeback abuse, payment-dispute abuse, or a violation of our policies

A request may be denied if a communication, order note, review, dispute, or other evidence indicates:

• Human, animal, personal, therapeutic, diagnostic, clinical, veterinary, cosmetic, weight-management, bodybuilding, performance, or health-outcome use
• Injection, ingestion, inhalation, implantation, topical application, dosing, administration, or another bodily use
• Resale, redistribution, compounding, relabeling, dispensing, or supply to an unauthorized third party
• Conduct inconsistent with our Terms and Conditions, research-use restrictions, product disclaimers, or other published policies

Transit and delivery dates are estimates rather than guarantees. A carrier delay by itself does not create a right to cancellation, refund, replacement, or credit.

Delivery status is determined using the carrier's tracking record. After confirmed delivery, we are not responsible for a package that is lost, stolen, misplaced, left in weather, or accessed by an unauthorized person unless applicable law provides otherwise.

Purchasers must provide a complete and deliverable address. If a shipment is returned because of an address error, refusal, missed delivery, incomplete verification, carrier restriction, or customer inaction, we may reship at the purchaser's expense, cancel and deduct applicable costs, or deny a refund after reviewing the circumstances.

An order may require an adult signature, identification check, billing-address delivery, payment confirmation, or additional compliance review before shipment or delivery.

Refusing or failing to complete a required verification may make the order ineligible for a refund, replacement, or store credit.

When a claim is approved, Apex Scientific will select the remedy appropriate to the verified issue. Available remedies may include:

• Replacement shipment
• Refund to the original payment method
• Partial refund for the verified affected amount
• Store credit
• Cancellation before fulfillment or shipment

Refunds are normally returned to the original payment method. The time required for the credit to appear depends on the processor, bank, card issuer, and payment method and may take several business days after approval.

Original shipping charges, expedited-service fees, handling costs, and payment-processing charges may be excluded unless a verified error by Apex caused the issue.

Contact info@apexscientifics.com and allow us a reasonable opportunity to investigate an order, billing, product, or delivery concern before opening a chargeback or payment dispute.

False, abusive, or bad-faith disputes may lead to account restrictions, refusal of future service, preservation and submission of supporting records to the payment provider, and other remedies available to us.

A payment dispute does not override research-use requirements, prohibited-use restrictions, or compliance review.

Apex Scientific may suspend or close an account and decline future orders when review identifies:

• Prohibited-use language or conduct
• False, inconsistent, or misleading claims
• Repeated or abusive refund requests
• Chargeback or payment-dispute abuse
• Fraud, suspicious activity, or material payment risk
• Product misuse or a violation of our Terms, research-use restrictions, disclaimers, or other policies

Send cancellation, return, refund, replacement, billing, or shipment-review requests to info@apexscientifics.com.

Include your order number and the required documentation with the first message so the support team can review the issue efficiently.

Products are sold for laboratory research use only and are not intended for human consumption.